Return, Refund & Cancellation Policy
Cancellation
- Orders can be cancelled free of charge before they are dispatched — WhatsApp us at +91 98290 00000 with your Order ID.
- Once shipped, an order cannot be cancelled; you may refuse delivery (see RTO terms in the Shipping Policy).
- Prepaid cancellations are refunded to the original payment method within 5–7 working days.
Returns & replacement (7 days)
Because imitation jewellery is a hygiene-sensitive product, we do not accept returns for change of mind. We do offer a free replacement or full refund within 7 days of delivery if:
- the product arrived damaged or broken,
- you received a wrong or missing item, or
- the product has a manufacturing defect.
Unboxing video is mandatory for all damage/missing-item claims. Please record a continuous video from opening the sealed package and share it on WhatsApp (+91 98290 00000) within 48 hours of delivery along with your Order ID.
How refunds are processed
- Prepaid orders: refunded to the original payment method (UPI/card/net banking) within 5–7 working days after approval.
- COD orders: refunded via UPI/bank transfer — we will ask for your UPI ID or account details.
- Shipping charges (if any) are non-refundable unless the error was ours.
Not eligible
- Minor colour/finish variation due to screen settings or handmade nature
- Products used, altered, or without original packaging
- Claims raised after 7 days of delivery
For any dispute, please contact our Grievance Officer listed on the Contact page.